Refund policy

📦 Zerafina – Return Policy

At Zerafina, your satisfaction is our top priority. We offer a clear and fair return policy. Please note that our products are shipped directly from our suppliers, which may affect certain logistics processes.

🔁 Returns

• Timeframe: You may request a return within 15 days of receiving your item.

• Item condition: Products must be unused, in their original packaging, and in the same condition as received.

• Non-returnable items: For hygiene and safety reasons, we do not accept returns for:

  • Opened cosmetics or personal care products

  • Used shapewear or underwear

  • Final sale or clearance items

📸 Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

1. Contact us at servicioalcliente@zerafina.co within 3 days of delivery.

2. Include a clear photo of the product and the packaging.

3. We will offer a free replacement or a full refund, depending on your preference.

💳 Refunds

• Once your return is approved, your refund will be processed to your original payment method within 5 to 10 business days.

• If the item is not eligible for return, you will be notified by email with a clear explanation.

🚚 Shipping Costs

• For damaged or incorrect items: We cover the shipping cost of the replacement.

• For changes due to personal preference (color, size, etc.): The customer is responsible for return and reshipping costs.

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📩 Questions?

Email us at support@zerafina.co or contact us on WhatsApp. We're here to help.
Thank you for shopping with Zerafina 💖